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The first step in addressing this message is to empty the Deleted Items and Junk Email folders. Check the Journal folder and delete or archive older Journal items.
About the author: Serdar Yegulalp is editor of the Windows 2000 Power Users Newsletter and a regular contributor to Search Do you have a useful Exchange Server or Microsoft Outlook tip, timesaver or workaround to share?Sometimes, however, an administrator will set limits for a particular mailbox only to discover that Exchange is not enforcing them.This condition may persist until the system is rebooted or the Information Store is stopped and restarted -- neither option is practical for a production Exchange server!The problem is rooted in a registry-controlled setting that was introduced in Exchange 2000 Service Pack 3 and is present in all editions of Exchange 2003.This setting governs how often Exchange rereads logon quotas -- i.e., mailbox size quotas -- for users.
Use a Large message search folder to identify large messages and delete them or delete large attachments from the message.